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Browse tutorials, FAQs or contact support - we're here to help you send payments with confidence.
Popular Topics
Getting Started
Set up your business account and verification.
Making a Payment
Upload invoices, review FX quotes, and pay.
Video Tutorials
Getting Started with nPay
Learn how to create your account, upload your trade license, and complete verification.
Getting Started with nPay
How to Make a Payment
See how to upload an invoice, view your live FX quote, and pay directly to your vendor's bank account.
How to Make a Payment
How to Add a Vendor
Watch how to add a new vendor, enter their bank details and save them for future payments.
How to Add a Vendor
FAQs
Account & Onboarding
What documents do I need to create a Lynq account?
You’ll need to submit your Trade License, Memorandum of Associate, Share Certificate, and ID details for your company’s directors and shareholders, and basic company details. All documents are submitted digitally during the sign-up process.
Who can sign up for Lynq?
Any business registered in the UAE can sign up for Lynq. If you are unsure whether your business qualifies, contact our support team and we will confirm your eligibility.
How long does verification take?
Most businesses are verified and up and running within a few hours of submitting their documents. You will be notified as soon as your account is active.
What happens after my account is verified?
Once verified, you will have full access to the Lynq platform — you can issue cards, set spend controls, add vendors, and begin making payments straight away.
Will I see a live FX quote before paying?
Yes. A live FX quote is displayed as soon as you enter the payment amount, so you can see the exact rate before confirming the transfer.
Are there any setup or monthly fees?
No. There are no setup fees or monthly fees to use Lynq.
Book a Demo
What happens during the demo?
A member of our team will walk you through the Lynq platform — showing you how corporate cards, spend controls, and supplier payments work in practice. You'll have the chance to ask questions specific to your business.
Do I need to prepare anything before the demo?
Nothing formal is needed. If you have a sense of your current pain points — such as expense tracking, supplier payments, or team spending — that context helps us tailor the session for you.
Is the demo free?
Yes, completely. Booking a demo carries no obligation and is free of charge.
Can I get access to Lynq without booking a demo?
Yes. You can sign up directly at app.getlynq.ae and get started online. The demo is an option for businesses that want a guided walkthrough before committing.
Is Lynq available to businesses outside the UAE?
Lynq is currently built for UAE-registered businesses. If you're based elsewhere, reach out to us, and we'll let you know what's on the roadmap.
What happens after the demo?
If you’re interested, we’ll guide you through onboarding and next steps.
Corporate Cards
What types of cards does Lynq offer?
Lynq issues both physical and virtual prepaid corporate cards. Virtual cards can be created instantly for online purchases, software subscriptions, and vendor payments. Physical cards are issued to employees for everyday business spending.
How quickly can I issue a card to an employee?
Virtual cards can be issued in minutes directly from the Lynq dashboard. Once issued, the card is ready to use immediately — no waiting required.
Can I set different spending limits for different employees or teams?
Yes. Spending controls can be configured per card, per employee, or per team. You define the rules upfront so employees can move fast while finance stays in control.
What happens if an employee tries to spend beyond their limit?
The transaction is automatically declined at the point of purchase. There is no manual review needed — the limit does the work for you.
Can I monitor transactions in real time?
Yes. Every card payment is visible in the Lynq dashboard the moment it happens. You don't need to wait until month-end to know where company money is going.
Who issues the Lynq corporate cards?
Cards are issued through Mawarid Finance.
Do I need to be a finance professional to manage cards on Lynq?
Not at all. The platform is designed to be straightforward for any business owner or team manager. Setting limits, issuing cards, and reviewing transactions is intuitive and requires no technical expertise.
Payments
How do I upload an invoice on Lynq?
Log in to your Lynq account, navigate to the Payments section, and upload your invoice directly. The platform will guide you through reviewing the details before the payment is sent.
What currencies can I send?
Lynq currently supports payments to seven corridors: USA (USD), Spain (EUR), India (INR), Bangladesh (BDT), Pakistan (PKR), Egypt (EGP), Philippines (PHP), and the UK (GBP).
How long do payments take?
Transfer times vary as payments are processed by Visa Direct. Lynq will keep you updated on the status of your payment from the moment it is submitted through to confirmation.
Can I cancel a payment?
Payments cannot be cancelled once submitted. If you have concerns about a payment, please contact Lynq support as soon as possible and we will do our best to assist.
What payment methods are supported?
Payments can be made using the corporate cards issued to you on the Lynq platform.
What are the payment limits per transaction?
Transaction limits are set by your company at the card level within the Lynq platform. Your finance team or account administrator can configure these limits based on your business requirements.
Spend Management
How does Lynq's spend management solution help businesses save time and money?
Lynq automates the admin that typically sits with your finance team — receipt collection, approval routing, transaction categorisation, and reconciliation. Controls are enforced automatically at the card level, which means less out-of-policy spend and less time spent correcting it. The result is a finance function that runs with less manual effort and better visibility over where money is going.
How does Lynq help track, control, and categorise employee expenses?
Every transaction made on a Lynq card is logged in real time and matched to the relevant team, budget, and category automatically. Businesses define their own categories and set limits within them. Finance has a live view of all spend — by card, team, or time period — without waiting for reports to be compiled.
What happens if a transaction exceeds the set limit?
There are two types of limits on Lynq. The first is a velocity limit set by your company — if a transaction exceeds this, you will be prompted to select a different card to proceed with the payment. The second is a system-level limit set by Lynq — if this is reached, the transaction will be automatically declined.
Can approval thresholds vary by team or spend type?
Yes. Approval workflows are fully configurable by team, department, or spend threshold — built around how your business operates, not a fixed structure.
Does Lynq support employee reimbursements?
Yes. Employees submit reimbursement requests directly inside Lynq. Finance reviews and approves within the platform — no external tools or communication required.
Can I set budgets by department or team?
Yes. Lynq allows you to allocate budgets at the team or department level, so each part of the business operates within its own defined limits. Finance has a consolidated view across all of them.
How is Lynq different from managing expenses on a spreadsheet?
Spreadsheets rely on manual input and are always a step behind. Lynq captures every transaction as it happens, enforces spend policies automatically, and gives finance a live view — without waiting for someone to update a file.
Is spend data available to both managers and finance teams?
Yes. Visibility can be configured by role — managers can monitor their team's spend while finance retains full company-wide oversight from one centralised dashboard.
General Support
How do I contact Lynq support?
You can reach our support team through the Support page on the Lynq website. We are available to help with account setup, payments, and any technical questions.
Contact Us
Still have a question? We're happy to assist.
support@getlynq.ae
Phone Number
+971 6005 0 5005